Privacy Policy
Effective Date: August 5, 2026
At DirectDiv Design ("DirectDiv Design," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or use our client portal.
By using this website or the DirectDiv Design client portal, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Company name
- Phone number (if provided)
- Information submitted through our contact form
- Information submitted through the client portal
- Files, comments, and attachments uploaded to project tasks
- Profile information you choose to maintain within your client account
Client Portal Information
If you are an existing client with access to our client portal, we may collect and store information related to your account, including:
- Account profile information
- Task board activity
- Comments
- Uploaded files
- Project history
- Invoice references
- Retainer information
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral information
- General usage statistics
This information helps us improve our website and better understand how visitors use it.
Cookies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Measure website traffic and usage
- Analyze visitor interactions using Google Analytics
You can configure your browser to reject or delete cookies, although doing so may affect certain website features.
How We Use Your Information
We use collected information to:
- Respond to inquiries
- Provide requested services
- Manage client relationships
- Operate the client portal
- Maintain project records
- Process invoices and billing information
- Improve our website and services
- Communicate project updates
- Send client portal notifications
- Protect the security of our systems
- Comply with legal obligations
Client Portal
Access to the DirectDiv Design client portal is available only to invited clients.
Users are responsible for maintaining the confidentiality of their account credentials. You should notify us promptly if you believe your account has been accessed without authorization.
File Uploads and Project Content
Clients may upload files, leave comments, and collaborate through the client portal.
Unless otherwise agreed in writing:
- You retain ownership of files and materials you upload.
- You grant DirectDiv Design permission to store, process, back up, and display this content as necessary to provide contracted services.
- Uploaded materials may be retained as part of project history and system backups unless deletion is requested and legally or technically impractical.
Payments
Payment processing is handled securely through Stripe.
DirectDiv Design does not store credit card numbers or payment credentials on its own servers. Payment information is collected and processed directly by Stripe in accordance with Stripe's own privacy practices.
Third-Party Services
We use trusted third-party service providers to operate our business, including:
- Stripe (payment processing)
- Toggl Track (time tracking)
- Mailjet (email delivery)
- Google Analytics (website analytics)
These providers may process information only as necessary to provide their respective services.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Maintain project records
- Meet accounting and legal obligations
- Resolve disputes
- Enforce agreements
Project information and uploaded files may be retained after project completion for archival and business continuity purposes unless removal is requested or required by law.
Your Privacy Rights
You may request to:
- Access the personal information we maintain about you
- Correct inaccurate information
- Request deletion of your personal information where applicable
To submit a request, please contact us using the email address listed below.
Children's Privacy
Our website and client portal are intended for business use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective when the revised version is posted on this page. Continued use of our website or client portal after changes are posted constitutes acceptance of the revised policy.
Contact
Questions regarding this Privacy Policy or requests concerning your personal information may be directed to: